Briefmarken Weine

Briefmarken Manager Job Description
Contract: Full Time

Salary: €2900 brutto per month

Please find attached Briefmarkens’s offer for the full time position of Manager. We look forward to your consideration and contribution to Briefmarken. As you will be part of the Senior management you will report directing to Head Office, we expect you to participate in many parts of the business, please see below your main responsibilities:

Interpersonal skills:
–     Dealing with customers in a professional and courteous manner

–     Extending patience and guidance to other team members

–     Acting as a role model for all employees by continuously exhibiting a high level of service and attention to detail in all tasks

–     Delegating tasks to employees

–     Supervising employees and providing additional training and coaching as needed to ensure everyone is performing their job properly

–     Resolving disputes between employees

–     Addressing employee problems on the job to ensure everyone is thriving in the workplace and satisfied with their job and work environment

–     Motivating employees to perform well

Day to day duties:
–     Maintaining a safe and clean work environment

–     Responsible for good order of dining room. This includes overseeing the completion to company standards (and if needed participating) of daily pre service set up and post service duties

–     Have a good working knowledge Briefmarken wine and drinks list and responsibility for the sale and up

selling of wine and drinks for each service

–     Cash handling, including end of service cash up along with end of service report.

–     Assistance with stock control and completion of monthly inventory of all drink products including wine cellar

–     Assistance in stock ordering

–     Assistance with point of sale back of house functions – updating beverage and food buttons on the till for each service

–     Liaison with Head Office, oversee and manage Kitchen and Front of House Team.

–     Update and print daily food and drink menus, when required

–     Demonstration of leadership skills – including training of junior and new team members

–     Staff planning, dealing with schedule changes/employee call-ins and other staffing issues and filling in for absent employees as needed to ensure smooth operation of the business

–     Handling customer complaints and resolving issues

–     Participate in monthly management meetings alongside Owner, Head Office Team and other team members that are responsible for driving forward the business

–     Oversee guest reservations and reservation system

–     Plan and support events at BMW and BMW collaborations

On the services that you are the senior manager on duty, you will also:
–     Lead pre service briefings

–     Review daily reservations, confirm reservations and respond to email and phone reservations

–     Organise table plan and delegate service sections to team members

–     Manage service and keep an open dialogue with kitchen

–     Ensure all staff time sheets are completed

–     Responsible for maintenance and full working order of equipment (i,e replace light bulbs or call maintenance if glass wash breaks)